Safelite Auto Glass

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Part-Time Customer Representitive

at Safelite Auto Glass

Posted: 10/24/2017
Job Status: Part Time
Job Reference #: 5000143150006
Categories: Customer Service
Keywords: customer, service

Job Description

Job Title

Part-Time Customer Representitive

Location

144 Rand Rd, Portland, Maine 04103

Full Time/Part Time

Part-time

Req Number

755

Regular/Seasonal

Regular

Job Description

Safelite® Group is a nationwide family of retail auto glass companies - the nation's leading provider of auto glass repair and replacement services. We are rapidly growing, evolving and striving to become the Natural Choice for vehicle glass repair and replacement services in the United States.

We drive business performance with an obsessive focus on having talented people who are inspired to deliver great results. Simply put, we believe our people power the performance of our business.

Responsibilities:

  • Welcomes in-shop customers.
  • Handles incoming calls, e-mails and faxes from customers regarding service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, same-day reschedules/cancellations.
  • Resolves customer issues (warranties, rescheduling)
  • Performs customer confirmation calls and buyouts.
  • Ensures accuracy of work orders and processes invoices for work completed using Safelite's software.
  • Processes credit memos and rebills.
  • Reviews orders from the national Contact Center.
  • Handles dealer part orders and special accounts.
  • Makes outbound reactivation contacts.
  • Reviews and completes insurance verification, additional parts and researches any missing information.
  • Researches and sources hard to find parts for work orders.

Job Group